FAQ
Questions we hear most
Still deciding? Here's what first-time visitors and long-time members ask before their first class.
Getting started
Do I need previous experience?
No. Every class has beginner adaptations, and the instructor adjusts springs, loads and equipment position to your level. If it's your first time, arrive 15 minutes early.
Which class should I take first?
Reformer. It's the class that best explains what the method is about and adapts to any fitness level.
Is there a trial class?
Yes, it costs $199 MXN, works for any discipline, and expires after 10 days. Buy it online with a card.
How many times a week should I come?
Two times a week is where most people start noticing changes in posture and strength. Three or more if you're coming from an active routine.
Pricing and payments
How much does pilates cost here?
From $93 per class in the NAÜ GLOW package up to $225 per class in the 4-class package. The trial class costs $199 and monthly unlimited is $2,300 MXN.
Do I need an account to buy?
Not to pay: checkout is done with a card and your email. To book your schedule you do create an account in the booking system, and that's where you manage your classes.
What payment methods do you accept?
Online, credit and debit card. At the studio we also accept cash and bank transfer. Subscription plans use automatic charge.
Does the unlimited plan have a commitment?
No. It's a monthly subscription you can cancel anytime.
Do the packages work for all classes?
Yes. Reformer, Wunda Chair, Tower, mat, barre, yoga, cycle, HIIT and LAB use the same package, with no extra cost per discipline.
Can I share my package?
No. Packages are personal and non-transferable.
Booking and cancellations
How do I book?
From the online calendar, with your active package. You choose discipline, day, time and spot when the class requires it.
What happens if I don't show up to a booked class?
If you don't cancel ahead of time and don't attend, an $80 MXN no-show fee applies. Spots are limited, and a reserved seat nobody uses keeps someone else out.
How many classes can I book per day?
On unlimited plans, up to 2 bookings a day.
Do my classes expire?
Yes, each package has an expiration period published on the pricing page. Unused classes are lost once that period ends.
Can I freeze my package if I travel or get sick?
Message us on WhatsApp before your package expires and we'll review your case individually.
At the studio
What should I bring?
Fitted or semi-fitted athletic clothing, grip socks and water. We provide the rest of the equipment.
Are grip socks mandatory?
Yes, for safety, on reformer, Wunda Chair and Tower. If you don't have them, we sell them at the front desk.
Is there parking?
Yes, at Plaza Muray.
Do the instructors speak English?
Yes, we can give instructions in English. It's useful if you're visiting or if Spanish isn't your first language.
Can I take a class with an injury?
In many cases yes, and pilates is widely used in rehabilitation. Tell us your condition before booking. If you're under medical treatment, check with your specialist first.
Can I do pilates during pregnancy?
It depends on the trimester and your history. Message us before buying and we'll need your doctor's authorization.
Start here
Your first class is $199
A single class to get to know the studio. Valid for reformer, barre, yoga or cycle. Any package works for all ten disciplines.